Terms and Conditions

1. Identification

This website belongs to Telescópio Mágico, Lda, a company trading under the brand Wash Elite Madeira, with its address at Rua do Pombal n.º 31, Bloco A, 6.º B, 9050-075 Funchal, NIF 519611632. Contact: washelitemadeira@gmail.com · +351 936 824 507.

2. Purpose

These terms govern the use of the website and the general conditions under which we provide our cleaning services. By using the website, you accept them.

3. Quote requests

• Requesting a quote is free and binds neither party.
• The date you give on the form is a preference, not a booking. No service is scheduled merely by submitting the form.
• We undertake to reply within 48 hours on working days.
• The quote is drawn up from the information you give us. If, on arriving, the situation is significantly different from what was described, we tell you before starting and present a revised figure, which you may refuse at no cost.

4. Quotes and prices

• Quotes are valid for 30 days, unless the document itself says otherwise.
• Service prices are shown excluding VAT; the quote states the VAT at the rate in force in the Autonomous Region of Madeira and the total to pay.
• Travel costs, where they apply, are shown separately on the quote.
• Work carried out at weekends or on public holidays may carry a supplement, always stated in advance.
• A quote becomes binding only once the client has accepted it.

5. Scheduling, changes and cancellations

• The date and time are confirmed in writing (email or message) after the quote is accepted.
• You may reschedule or cancel at no cost up to 48 hours before the agreed time.
• Cancellations with less than 24 hours' notice, or being unable to give access at the agreed time, may be charged at up to 50% of the price of the service, to cover the team and the travel already set aside.
• If we are the ones who have to reschedule, we give you as much notice as possible and there is never any cost to the client.

6. Access to the property

• It is the client's responsibility to ensure access at the agreed time.
• If the client entrusts us with keys or access codes, that information is treated as confidential, stored securely and used solely to carry out the service.
• We ask that valuable or treasured items be put away before we arrive.

7. Carrying out the work

• We supply all products, machines and protective equipment, unless agreed otherwise.
• We use professional products suited to each surface and respect ventilation and drying times.
• Some results depend on the prior condition of the materials. Old stains, wear, corrosion or pre-existing damage may not be reversible — where that is the case, we say so before starting.
• We do not carry out work requiring rope access or an elevating platform.

8. Quality and complaints

If you are not satisfied, tell us within 48 hours of the service. We come back to put right whatever was wrong, at no extra cost. If even then it cannot be resolved, we refund the part of the price corresponding to the work in question.

9. Liability

• The company holds public liability insurance.
• Damage caused by us while carrying out the work must be reported within 48 hours. We take on the repair or replacement under the terms of the insurance.
• We are not liable for damage resulting from pre-existing defects, fragility of materials that was not disclosed, or specific client instructions contrary to our technical advice.

10. Payment

• Payment is due once the service is complete, unless other terms are agreed in writing.
• We accept bank transfer and MB WAY.
• For regular services, invoicing is monthly.
• We issue an invoice with the client's tax number whenever this is requested at the time of the service.
• Late payment may give rise to default interest at the statutory rate.

11. Right of withdrawal

For distance contracts with consumers, there is a right of withdrawal within 14 days, under Portuguese Decree-Law no. 24/2014. If you expressly ask for the service to start within that period and it is fully performed, the right of withdrawal ends when performance is complete.

12. Intellectual property

The contents of this website — text, images, visual identity and code — belong to Telescópio Mágico, Lda and may not be reproduced without written permission.

13. Dispute resolution

In a consumer dispute, the consumer may turn to an alternative dispute resolution body. In the Autonomous Region of Madeira, the competent body is the Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira (CACCRAM). More information at consumidor.gov.pt.

14. Governing law

Portuguese law applies. The courts of the Madeira district have jurisdiction over any dispute, with express waiver of any other.